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Tourism officials from the town of South Dundas in Ontario, Canada have launched a new app that utilizes gamification and interactive elements to promote tourism for both tourists and residents. This brand-new app, called the Tourism Pursuit, is a fresh way to learn about and locate South Dundas' areas of interest. Interesting to note is the app was developed with the aid of students from a local college. The purpose of the case study is to highlight the use of gamification, a trending medium, as an interactive tool to boost tourism in a region in the wake of the coronavirus disease 2019 (COVID-19) pandemic.
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The aim of this paper is to identify and analyze the four core driving forces that shaped the complex picture of rural tourist businesses. These driving forces are marketability, participatory, crisis mitigation and sustainability. This study focused on the scholarly perspective to study and analyze the rural tourism businesses' literature and its link with these four driving forces. By using the bibliometric analysis technique and VosViewer as a visualization tool, the results revealed that less than 50% of rural tourism literature was concerned with local businesses. Regarding the four driving forces, sustainability was the most linked force with the rural tourism businesses' scientific production. Contrarily, a relatively small body of the rural tourism businesses' literature discussed marketability, participatory and crisis mitigation, despite their significant role in the development of these local rural businesses. In addition, the results of this study showed the interest of rural tourism articles in the crisis mitigation pillar, especially recently after the COVID-19 pandemic.
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Purpose - The dynamic globalisation processes and the processes of tourism and hospitality business development put ever increasing challenges before hoteliers. The COVID-19 pandemic has called for hotel guests' new routines and expectations. The combination of work and holiday is taking hold, especially since the pandemic changed work methods which have become more flexible. Remote work has enabled people to travel and conduct their business activities;therefore, a new word explaining this new concept is forged;workspitality (abbreviation of words work + hospitality). The purpose of this paper is to show in what measure hotel companies, given the guests' new routines and expectations, have adapted their offer to their guests' new requirements. By consideration of the tourists' requirements, a new specific trend has been identified, which presumes stays in hotels away from home, with pursuit of business activities. The aim of this paper is to research the hotels' preparedness to offer workspaces as an element of their offer during tourists' stays in the hotels, combining work and leisure activities. Methodology - includes qualitative and quantitative analyses of the potential of affirmation of the new accommodation concept in hotels. The paper analyses aspects which affect the positioning of remote workplaces as a part of hotel offer, given the tourists' new routines and expectations. The research was conducted using a survey questionnaire on a sample of hotel managers of small hotels, medium-sized and large sized hotels. The questionnaire contained Likert scale 1-5 research and open-ended questions which explored in depth the attitudes by combining them coded by statistical methods with qualitative research where the results were obtained via open ended questions. The methodology, supported by creative thinking techniques, included desktop meta research and impacted the formation of conclusions which point to new scientific knowledge. Findings - The research results point towards scientific and practical comprehension of hotel offer organisation and innovativeness. The research results influence the formation of scientific knowledge in the area of hotel offer organisation, as well as on the identification of its key elements. Space organisation and Internet communication technologies - ICT services in hotels, by which remote work with simultaneous use of accommodation services and leisure activities would be enabled for tourists, present a prerequisite for new offers. The findings indicate that this new concept produces higher price levels, affirm new market niches and prolong the tourism season. Contribution - The paper represents a valuable contribution to the comprehension of the organisation and innovation of a competitive hotel offer. The possibility of remote work enables tourists to stay in a hotel on holiday and take advantage of a wide choice of recreational facilities. Remote work has become commonplace for many employees, and it is predicted that it will become more than a passing trend. The goal was to understand changes in the guest hotel accommodation affected by the COVID-19 pandemic and to examine the attitudes and the resulting hotel managers' answers in the segment of organisation of services for remote work. The research results, as well as the acquired knowledge, could influence the perception of the hotel management about the importance of adaptation of the hotel offer to new expectations of hotel guests, and to its organisation. Namely, it could influence the new strategic decisions related to the investments and innovations in accommodation structure design. The contribution is reflected in raising awareness and bridging the gap between theory and practice of innovative accommodation organisation which impacts competitiveness.
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The purpose of the article is to establish as a starting point the use of sustainable tourism that tends to meet human needs and can exist over time, regardless of the policies promoted by public administration authorities in the field, taking into account the current state of the economy, in general., and the tourism industry in particular. One of the most likely consequences of this crisis will be the consolidation of local tourism, which means visiting places close to home. Post-crisis tourists are likely to choose to travel to destinations closer to their place of residence, which are considered "less risky" by many potential tourists. In this context, the purpose of this paper is to show service providers where we are in the COVID-19 pandemic. The National Bureau of Statistics informs that, in 2020, the collective tourist reception structures with accommodation functions were attended by 90.3 thousand tourists, which constitutes 24.1% (or 75.9% less) compared to 2019 Out of the total number of tourists, 61.6 thousand (or 68.2%) were resident tourists and 28.7 thousand (31.8%) were non-resident tourists.
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Purpose: The purpose of this paper is to analyze the latest phenomenon emerging from rural towns and villages, where a surge in traditional cafes and restaurants has spurred a new trend in sustainable tourism development. This phenomenon is linked to local efforts to mitigate the socio-economic impact of the COVID-19 pandemic and the series of lockdowns that accompanied it. This paper focuses on two critical lines of inquiry: (1) Where did the idea stem from? and (2) How has it developed to the extent that it now constitutes one of the few primary sources of income for underdeveloped communities? Design/methodology/approach: Exploratory research was conducted in rural and urban areas where tourism is still developing. In depth, semi-structured interviews were conducted with a sample consisting of ten owners of rural and traditional cafes who consented to their participation in the study. Findings: Emerging trends such as rural and traditional cafes and restaurants can be a stable source of income for underserved communities in uncertain times. Local entrepreneurs often play a critical role in the development of sustainable rural tourism efforts as they have a better understanding of the needs of their own local community. Furthermore, their projects typically carry higher levels of authenticity and innovation with a greater ability to attract both local and international travelers. Research limitations/implications: Taking into consideration the exploratory nature of this study, a small convenience sample was used. Originality/value: This study highlights the importance of innovation in the tourism industry during precarious times, the most recent example of which was the global COVID-19 pandemic. This paper suggests that the industry can rely on new emerging trends to mitigate the loss of revenue from previous sources of tourism. Furthermore, the study showcases the importance of domestic tourism trends and how it can lead to an expansion in international tourism resources.
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The purpose of this paper is to explore the impact which was by the Covid-19 pandemic in the hospitality industry of South Africa. South Africa has one of the largest and highest developed hospitality industries in the region. The hospitality sector in South Africa employs 5% of the active age group and contributes around 10.3% revenue income to the government of South Africa. Unfortunately, South Africa emerged as one of the hot spots of the Covid-19 virus infections. As a way of controlling the pandemic, hard lockdowns were introduced starting on the 27th of March 2020. The sealing of the country's port of entries brought the hospitality sector to its knees. This study evaluates impact of Covid-19 on the business sector and the labour market in South Africa focussing on the hospitality industry. The study used secondary data from survey reports from South Africa's National Department of Tourism, (Statssa, Google mobility and other authoritative relevant sources). The study concluded that the pandemic had a devastating effect on areas such as labour, the overall business, the labour market, and the hospitality sector. The most affected areas from the hospitality sector were aviation, maritime, special events, accommodation, hotels, restaurants, lodges, recreational parks, and national parks. When COVID-19 came some businesses in the hospitality sector were servicing loans borrowed from financial institutions. The findings of the study indicated the need for a strong financial backup to cushion business during pandemics for the hospitality sector, tax holidays and adoption of stringent health protocols to assist the industry recovery and make business more profitable. The theoretical implication of the study is that it will expose the impact of COVID-19 on the business sector and the labour market in South Africa with a focus on the hospitality industry, and to map a future mitigatory way to overcome such natural calamities towards the business sector.
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Recent years has witnessed loss of human life as well as the physical and mental strain to the large populations of the world, which could be termed as disastrous. Many researchers (Arasli et al., 2020;Rezapouraghdam & Karatepe, 2020;Lim & To, 2021;Karatepe et al., 2021) have demonstrated that COVID-19 had a significant impact on the economy and human life globally. In fact, the new coronavirus COVID-19 pandemic first appeared in the late December 2019 in China and then moved into other countries, before reaching India in March 2020. Further, the pandemic continued into 2021 & 2022 in the developed, developing and underdeveloped countries. Added to this, Governments are meeting the costs of dealing with the pandemic and supporting business and citizens. Therefore, we consider how both the pandemic and resultant economic issues have and will affect tourism and hospitality-specifically sustainable tourism & hospitality that will develop and sustain local communities in a balanced way for the benefit of future generations. In fact, beyond the immediacy of the situation and the management of the short-term consequences of the crisis, we must look ahead to the future, to the world of tomorrow, which will inevitably be different from all past societies and all past economies. This paper conceptually focuses on evaluating the potential effects of COVID-19 on the tourism and hospitality industry in India and post COVID-19 settings, recovery strategies and new normal and suggests the theoretical development and policy implication of this relationship.
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The day-to-day activities of lodging businesses are marked by hospitality, but this routine was significantly impacted by the COVID-19 pandemic. Gradually, the sector resumed its activities, implementing specific protocols and good hygiene practices to prevent the spread of COVID-19 while providing guests with hospitality and safety. Guests share their experiences on the Internet, providing information about their stay and evaluating establishments based on the quality of services provided. This information determines the performance of lodging facilities and generates an online reputation that can influence the decision-making of future potential guests. The goal of this research was to analyze the guest experience of twelve hotels categorized as 4- and 5-star, located in the city of Jo..o Pessoa in the Brazilian state of Para..ba (PB), during the period of the pandemic, using User-Generated Content (UGC) available on the website Booking.com. The guest experience reported on websites is considered a reliable database, hence our decision to use it as a data collection instrument. A descriptive netnographic survey was conducted, and it was found that in addition to issues related to hospitality, biosecurity, and infrastructure, the breakfast service was a predominant and decisive factor in the guests' evaluation.
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Purpose: The paper provides a summary of the findings from GOOD Awaits - The Regenerative Tourism New Zealand (NZ) Podcast and envisions a regenerative future for tourism in Aotearoa. Design/methodology/approach: This paper is based on the findings from the GOOD Awaits Podcast, a series of interviews with pioneers and practitioners of regenerative tourism. The podcast was created as a platform for the collective discovery of a new way forward for tourism in the wake of COVID-19, and the series provides a detailed summary of the regenerative tourism movement in NZ. Findings: Through these interviews, a vision for a regenerative visitor economy in Aotearoa emerged. This new model is rooted in indigenous knowledge and living systems theory. It is a paradigm shift that allows us to see tourism as a living ecosystem and requires innovative economic models, such as social entrepreneurship, systems level changes to the way tourism operates and is governed, local tourism solutions with community thriving as the primary aim and much more collaboration both within tourism and across sectors. Originality/value: Regenerative tourism is an emerging model and one that is rapidly gaining traction in NZ and globally. The GOOD Awaits podcast is a unique, thoughtful and practical demonstration of what this model could look like in Aotearoa. It demonstrates the potential and feasibility of regenerative tourism practice, and the response has shown the desire for these conversations at a national and international scale. This paper is an accessible summary of the podcast's first season and has value for anyone interested in the regenerative tourism movement in Aotearoa.
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Covid-19 has not only affected the health of the population but has also deteriorated the economies and industries of the countries;one of them, which is the most affected, is undoubtedly tourism. The impact of the Covid-19 on the Bolivian tourism industry warned that about 3,020 million BOB$ would be lost in 2020. The main receptive inbound markets in Bolivia drastically decreased their trips and the impact derived from the absence of tourism caused more than 140 thousand people to lose their job source. Undoubtedly, the tourism micro entrepreneur was the one who received the greatest impact, since nearly 50% of the productive units closed operations in the months following the start of the pandemic. However, Bolivian entrepreneurs saw in this interruption an opportunity to think and reinvent themselves by migrating to the computer world.
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Ecuador is a tourist destination for the American continent with a predominance of exuberant landscapes and a seductive historical and cultural richness. The direct incidence of COVID-19 has transformed the usual tourist patterns and favoured the identification of new leisure possibilities in rural areas. The aim of the article is to assess the changes in tourism demand in Ecuador and the potential of rural tourism for the revival of the sector. Theoretical, empirical and statistical methods were applied, including analytical-synthetic, hypothetical-deductive and documentary review, in support of the search for information and its systematisation, while descriptive statistics were used to consolidate graphs and trends that reinforce the scientific basis of the research. This it possible to confirm that rural tourism is a high-impact niche market for diversifying the Ecuadorian economy, re-establishing tourist flows and contributing to the development and preservation of indigenous communities and their culture, as it guarantees the protection of existing ecosystems and their value as an attraction.
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Since the outbreak of COVID-19, digital nomads, a group of people who work remotely while traveling, have been emerging as a hot research topic in the global academic community. With the rising number of digital nomads in China, several tourist destinations, such as Dali in Yunnan, and Anji in Zhejiang, have evolved into digital nomad destinations, and this trend is expanding. However, the concept of digital nomads remains relatively unexamined by China's academic community, as evidenced by the limited academic research and considerable lag of academic research behind industry practice. First, this paper establishes the conceptual foundations of digital nomads based on content analysis. It offers a detailed definition established through an exploration of the work, travel, and lifestyle perspectives of digital nomads. Six indicators have been identified to distinguish digital nomads from remote workers, business travelers, and working tourists, including location independence, mobility, work focus, work digitization, precarity, and travel frequency. Further, the characteristics (including the pursuit of freedom, uninterrupted travel, working while traveling, professional and informational literacy, and invasion and integration of the destination culture) and supporting systems (co-spaces, digital and technical support, and economic and social support) are discussed. Next, this paper investigated the origin and evolution of digital nomads through an analysis of the evolutionary paths of work style from nomadic worker to digital knowmad, and from knowledge worker to digital knowledge worker to digital knowmad, the evolution of leisure travel style from backpacker to flashpacker to flashpacker nomad and the evolution of lifestyle from nomad to global/neo-nomad to digital nomad. Finally, the current state of digital nomad research is surveyed, highlighting research themes, key theoretical frameworks, gaps in knowledge, and areas for future research. Insights into digital nomads are explored, including (1) the applicability of conceptual definitions of digital nomads at the operational level, (2) the practical validity of theoretical frameworks for digital nomad research, (3) the impact of digital nomads on the evolution of destinations, the urban-rural development, digital economic development, and the mechanisms involved, and (4) the emerging research on digital nomads in China with a focus on understanding the unique economic, social and cultural characteristics of digital nomads in China compared to other countries. Based on the insights shared in this paper, future research directions for digital nomads are envisaged. This paper establishes a baseline for the research on digital nomads to guide future scholarly attention toward digital nomad research and provide a basis for the development and practical application of relevant theories in the context of the digital economy.
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Since early 2020, the COVID-19 outbreak has disrupted various supply chains including the on-demand food delivery sector. As a result, this service industry has witnessed a tremendous spike in demand that is affecting its delivery operations at the downstream level. Previous research studies have explored one-to-one and many-to-one solutions to the virtual food court delivery problem (VFCDP) to optimize on-demand food delivery services in different cities. However, research efforts have been limited to multiple restaurant orders from only one customer which does not apply to traditional systems where multiple customers request on-demand food delivery from multiple restaurants. This study rigorously analyses multiple restaurants to multiple customers (Many-to-many) food delivery simulation models in ideal weather conditions that are constrained with multiple key performance indicators (KPIs) such as delivery fleet utilization (the number of couriers utilized over the fleet size), average order delivery time, and fuel costs. This research also benchmarks the on-demand food delivery queueing methodologies using system dynamics and agent-based simulation modeling where three on-demand food delivery routing methodologies are simulated including First-in-First-Out (FIFO), Nearest, and Simulated Annealing using AnyLogic. The results suggest that the Many-to-many (Nearest) method outperforms other delivery routing methods which would have positive implications on optimizing existing food delivery systems and managerial decisions.
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It is obvious that the Covid-19 virus outbreak crisis has had many negative effects on tourism businesses worldwide;Therefore, it is necessary to study the adaptation behaviors to this crisis in order to reduce its adverse effects leading to manage the adaptive behaviors of this crisis by sharing experiences and to ensure the continuity of tourism businesses in times of crisis. The current study aims to investigate the behavioral adaptation model of tourism business owners in Kermanshah Province facing COVID-19 crisis. The population of this study includes business owners in the field of tourism in Kermanshah Province. Purposeful snowball sampling was used to select the interviewees. Sampling was continued until theoretical saturation was reached. In this study, theoretical saturation was obtained by examining 38 samples from the mentioned population. Data collection was done through open (unstructured) questionnaires, in-depth individual interviews, note-taking, document review, or often a combination of these methods. The results obtained from the research data in the open, axial and selective coding process were extracted and classified in the form of concepts. Based on the data;a "model of behavioral adaptation of tourism business owners in the face of the Covid-19 crisis" was designed and presented. In general, the results showed that the behaviors included two categories of reactive adaptive behaviors and planned adaptive behaviors that reactive adaptive behaviors are the basis for the destruction of businesses in the long run and planned adaptive behaviors paves the way for the growth and development of businesses in the long run. It is suggested that policymakers try to reduce reactive behaviors and improve planned behaviors in order to grow and develop businesses in the long run by adopting correct and principled policies.
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India is a land of unique culture bonded with unmatched art and crafts in every nook and corner. Apart from being one of the most important components of tourism, the handloom and handicraft sector makes a major contribution to employment generation. This case study helps the learner understand the application of a SWOT (strengths, weaknesses, opportunities and threats) analysis on the hand-loom and handicraft industry and the efforts made by artisans and craft persons. It will also provide an opportunity for: (i) critical thinking regarding the opportunities and threats to the handicraft industry;and (ii) analytical thinking on promoting handicrafts as a product and how artisans survived during the coronavirus disease 2019 (COVID-19) pandemic with the help of their art and crafts.
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The paper deals with technology as a means of overcoming the effects of Covid-19 in hospitality. The method used combines analysis and synthesis of scientific concepts on the problem in the specialized literature. A brief literature review of hotel technology and the coronavirus pandemic has been made. A special place is given to the advantages of hotel innovations in a crisis situation. Attention is focused on some global practices in the use of innovations to combat the spread of the virus. The need for indepth analysis and new research in this area is discussed. The basic result of the research is that technology is a complex tool to combat the effects of Covid-19 disease.
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Purpose: This paper considers two sectors critical to New Zealand's economy and identity - food and tourism - and addresses the question: what role will - or could - food and drink play in a more resilient tourism future for the country? Design/methodology/approach: This is largely a conceptual paper, informed by the academic literature, media commentary and recent market research. Findings: The paper concludes that there are trends apparent in the food and tourism sectors prior to the COVID-19 pandemic that have intensified during lockdown and which are likely to influence the resetting of tourism on a more resilient and regenerative pathway. Three potential trends in food and drink tourism are identified, labelled "Getting back to basics", "Valuing local and locals" and "Food for well-being". Originality/value: By synthesising recent research and academic, industry and media commentaries, this paper provides a timely assessment of a potential future role of food and drink tourism in a reimagined tourism sector for New Zealand, with this assessment offering a starting point for further discussions about a more regenerative, equitable and inclusive tourism future.
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Neighbourhood gastronomy, the agglomeration of restaurants and smaller eateries in residential urban areas, contributes to the lives of residents and visitors economically, culturally, and socially. Since winter 2020, neighbourhood gastronomy in Asian cities has been severely disrupted by COVID, compounded by many other long-term stressors. In urban Japan these stresses include gentrification, the aging of proprietors, urban renewal, and corporatisation of gastronomy. Empirically, this paper discusses how independent restaurants in Tokyo contribute to community life by supporting grassroots creative industries, small business opportunities, meaningful artisanal work, convivial social spaces, local cultural heritage, and a human-scale built environment. The study uses intensive single-site urban ethnography to discuss how restaurateurs face immediate and long-term crises at the community level. By using the "neighbourhood as method", a concept of sustainable neighbourhood gastronomy is developed that should be applicable in other urban contexts.
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The coronavirus was first discovered in Wuhan, China in 2019. In fact, the corona virus is one of the crises that recently put not only health, but also all aspects of human life (economic, social, cultural) at risk. The tourism sector is one of the economic sectors that has suffered a lot of losses due to the emergence and spread of this virus, and unfortunately. Although the unsolicited Covid-19 has created problems for human societies, but with proper efforts and policies, it can be turned from a threat into an opportunity and provide the basis for long-term prosperity and development in order to create suitable economic conditions. In this regard, the aim of the current research is to provide a safe tourism model to sustain the businesses of the tourism sector in the current situation of the corona virus in the tourist city of Sareen. The studied community was the owners of businesses in the tourism sector in Sareen city. Purposeful snowball sampling was used to select the interviewees. The criterion for determining the sample size was to reach theoretical saturation, which in this research was achieved by examining 56 samples from the mentioned society. Data collection was done through open questionnaire, note-taking, interview and using documents. Data analysis was done using open, selective and central coding. Based on this, the research model was created. The results of this research showed that it is possible to solve the problems related to the prosperity of the tourism industry in the city of Sarein through accurate and appropriate planning and policy making and with full compliance with health guidelines and with the supervision and coordination of the relevant institutions and the use of new technologies of the tourism improve industry in the crisis situation of Corona.
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The Covid-19 pandemic has led to a deep crisis in all tourism destinations in the world, and so did the sun-sea-sand tourism city of Antalya. Will it go 'back to normal' after the crisis or will the crisis trigger a significant change? Will it show an engineering or ecological resilience in the future on the one hand or an adaptive resilience on the other? Because the future is open, actors in the tourism industry face, like all actors, a radical uncertainty about it. Under these conditions, they can only ground their decisions on so-called fictional expectations. In this paper, we connect the 'theory' of resilience with fictional expectations and explore the expectations of tourism entrepreneurs, managers of tourism associations, and government officials in the tourism city of Antalya with a qualitative research approach based on in-depth interviews with leading hoteliers and discourses of tourism leaders in Antalya's tourism. Some expect a return to business as usual, some expect a continuation of changes set in before the crisis as engineering resilience, and others changes triggered by Covid19 as adaptive resilience. In addition, Covid-19 has intensified collaboration between key actors to strengthen the city's tourism industry in the future.